Shipping Policy

Last updated: July 17, 2026

Order Processing

All orders are processed within 1-2 business days after order confirmation, regardless of the shipping option selected at checkout. You will receive a notification when your order has shipped including tracking information.

Please note that business days exclude weekends and public holidays. Orders placed on weekends or public holidays will begin processing the next business day.

If you did not provide your email address during checkout, you will not receive an order confirmation or shipping notification. Please contact us at info@hiflowgum.com for an update on your order status.

Shipping Times

We ship via USPS, FedEx, and other carriers. Estimated delivery times vary by destination and shipping method selected at checkout. Please note that shipping times are estimates only and are not guaranteed.

Hiflow is not liable for shipping delays caused by carriers, weather events, customs processing, high order volumes, or other circumstances beyond our control.

Shipping Rates

We offer free shipping on all US orders totaling $50 or more, including subscription orders. For US orders below $50, a flat shipping rate will apply as displayed at checkout.

International shipping rates vary by region and will be calculated and displayed at checkout before you complete your purchase.

Incorrect Shipping Address

Please double-check your shipping and billing details before placing your order. Inaccurate or incomplete information may delay processing by an additional 1-2 business days.

Hiflow is not responsible for orders shipped to incorrectly entered addresses. If you notice an error after placing your order, contact us immediately at info@hiflowgum.com. We will make reasonable efforts to correct the address before shipment but cannot guarantee changes can be made once an order has been processed.

Lost or Stolen Packages

Hiflow is not responsible for packages that are lost or stolen after confirmed delivery. If your tracking information shows your package was delivered but you have not received it, please check with neighbors and your local post office before contacting us.

For packages lost in transit before delivery confirmation, please contact us at info@hiflowgum.com and we will work with the carrier to investigate and find a resolution.

International Shipping

We ship internationally to the following countries:

Canada, Mexico

Asia: Hong Kong, Israel, Japan, Malaysia, Singapore, South Korea, Taiwan, United Arab Emirates

Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Oceania: Australia, New Zealand

South America: Argentina, Bolivia, Chile, Colombia, Paraguay

Import Duties and Taxes

International orders may be subject to import duties, taxes, and customs fees imposed by your country. These charges are entirely the customer's responsibility and are not included in our shipping rates.

Hiflow has no control over customs processing times or import duty amounts. We are not responsible for delays caused by customs processing. If a package is refused or undeliverable due to customs issues, return shipping costs are the customer's responsibility and any applicable fees may be deducted from your refund.

Contact

For any questions about your shipment please contact us at info@hiflowgum.com. We typically respond within one business day.