Cancellation policy

IMPORTANT — PLEASE READ BEFORE PURCHASING

BY PURCHASING A SUBSCRIPTION FROM HIFLOW YOU AGREE TO OUR TERMS OF SERVICE, INCLUDING MANDATORY INDIVIDUAL ARBITRATION AND WAIVER OF CLASS ACTION RIGHTS AS SET FORTH IN SECTION 20 OF OUR TERMS OF SERVICE. DISPUTES ARISING FROM YOUR SUBSCRIPTION ARE SUBJECT TO BINDING INDIVIDUAL ARBITRATION RATHER THAN COURT PROCEEDINGS OR CLASS ACTIONS.

Please review our full Terms of Service and Privacy Policy before completing your purchase.

Some items in our store may be offered as subscriptions. This cancellation policy explains how you can change or cancel these purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries based on the subscription frequency you select at checkout.

Your payment details will be stored securely and you'll be charged automatically for each delivery until you cancel. Subscriptions automatically renew at the end of each subscription period until you cancel. There is no commitment and no cancellation fee.

What happens after you subscribe:

When you subscribe you will receive two emails:

  1. An order confirmation email summarizing your purchase
  2. A subscription confirmation email containing a direct link to your subscription management portal

You can use the link in the subscription confirmation email to access your subscription dashboard directly and cancel or modify your subscription at any time.

Other ways to cancel:

  • Your account: Log in to your account at gethiflow.com, navigate to the Subscriptions section, and manage or cancel your subscription from there
  • Email: Contact us directly at info@hiflowgum.com and we will process your cancellation promptly
  • Contact form: Reach out through the Contact page on our website at any time

Advance notice

You will receive a reminder email 3 days before each renewal charge, giving you ample time to modify or cancel before being charged.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Returns and Refunds

See our Return & Refund Policy for full details on returns and refunds related to subscription orders.

Contact

For any questions about your subscription or cancellation please contact us:

Email: info@hiflowgum.com
Contact form: hiflowgum.com/pages/contact
Account portal: hiflowgum.com/account

We typically respond within one business day.

Last updated: July 17, 2026